Last updated: 12 October 2026
This Privacy Policy explains how Pacific Bridge X Pty Ltd (ABN 83 702 426 015) (we, us or our) handles personal information collected through our website at pacificbridgex.com (the Website). We handle personal information in line with the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs).
In short
- We collect what you give us when you contact us (your name, email, phone number, business name and message) and basic information about how the Website is used.
- We use it to reply to you, arrange a call, provide our services and keep the Website working and secure.
- We do not sell your personal information.
- Some of our team and some of our service providers are outside Australia. Section 7 explains where.
- You can ask to see or correct your information, or make a complaint, by emailing info@pacificbridgex.com.
1. What information we collect
The personal information we collect depends on how you use the Website. It may include:
- Enquiry details. When you use our enquiry form or book a call: your name, email address, phone number, business name and anything you tell us about what you would like help with. We also keep what you send us if you email or phone us.
- Website usage information. Collected automatically through cookies and similar technology: your IP address, browser and device type, the pages you view, the website you came from, your approximate location, and the date and time of your visit. In most cases this does not identify you personally.
Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether or not it is true and whether or not it is recorded in a material form. If information does not identify you or allow you to be identified, it is generally not personal information.
Sensitive information includes information about racial or ethnic origin, political opinions, religious or philosophical beliefs, membership of a political association, trade union or professional body, criminal record, and health information. We do not ask for sensitive information through the Website, so please do not include it in your message. If we do collect it, we use it only for the purpose it was given, for a directly related purpose, with your consent, or where the law requires or allows.
2. How we collect personal information
- Directly from you, when you complete a form on the Website or contact us by email or phone.
- Automatically, through cookies and analytics when you visit the Website.
- Where reasonable and practicable we collect personal information from you only. If we receive it from a third party, for example someone who refers you to us, we will take reasonable steps to make you aware of that.
3. Why we collect, use and share it
We use personal information to:
- respond to your enquiry and arrange a conversation with one of our partners;
- provide our services and manage our relationship with you;
- run, secure and improve the Website; and
- meet our legal obligations.
We share personal information with service providers who help us operate the Website and our business, only as far as they need it to do that work. These include providers of website hosting, email delivery and business email (such as Hostinger, Brevo and Microsoft), website analytics and fonts (Google), and spam protection for our forms (Cloudflare). Our own team members, including those in our Manila office, and support personnel working for these providers may also see it in the normal course of their duties. We also disclose personal information where the law requires or allows it.
We do not sell personal information.
4. Cookies and analytics
The Website uses Google Analytics to show us how the Website is used, such as which pages are visited. It uses cookies and collects usage information as described in section 1. Google may process this information in the United States and other countries. You can block or delete cookies in your browser settings, or install the Google Analytics opt-out browser add-on. Blocking cookies may affect how some parts of the Website work.
Our forms use Cloudflare Turnstile, which runs checks in your browser to tell people from automated programs. The Website also loads fonts from Google Fonts, which means your IP address is sent to Google when a page loads.
5. Direct marketing
We do not currently send newsletters or marketing emails to a mailing list. We may contact you about your enquiry and about our services where you would reasonably expect it. If we send marketing messages in future, we will do so only where you have asked for them or would reasonably expect them, we will not use sensitive information for marketing, and every message will include a simple way to unsubscribe. You can ask us at any time to stop contacting you for marketing purposes by emailing info@pacificbridgex.com.
6. Security, storage and retention
We store personal information electronically with reputable providers and take reasonable steps to protect it from misuse, interference, loss, and unauthorised access, modification or disclosure. When we no longer need personal information for the purpose we collected it, we will take reasonable steps to destroy it or de-identify it. Enquiry information is kept only as long as we need it to respond and manage our relationship with you. Most information in our client files and records is kept for a maximum of 7 years to meet our record-keeping obligations.
7. Overseas disclosure
Our team includes people in the Philippines, so personal information you give us may be accessed there. Our service providers also store and process information in other countries, including the United States, and in other countries where Hostinger, Brevo, Microsoft and Google operate. We cannot list every country. Before disclosing personal information overseas, we take reasonable steps to make sure the recipient handles it consistently with the Australian Privacy Principles.
8. Access and correction
You can ask to access the personal information we hold about you (APP 12) and ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading (APP 13), subject to certain exceptions. Email us at info@pacificbridgex.com and we will respond within a reasonable time.
9. Complaints
If you have a concern about how we handle your personal information, contact us using the details below. A partner of Pacific Bridge X will consider your complaint and may ask you for more information to understand it. If we agree the complaint is well founded, we will work with you on appropriate steps to fix the problem. If you are not satisfied with the outcome, you can contact the Office of the Australian Information Commissioner at www.oaic.gov.au.
10. Europe (GDPR)
In some circumstances the EU General Data Protection Regulation gives additional protection to individuals in Europe. Being located in Europe does not on its own entitle you to that protection. The Website does not specifically target individuals in the European Union and we do not monitor their behaviour, so we do not consider the GDPR applies.
11. Changes to this policy
We may update this policy from time to time. The current version is always on this page, with the date it was last updated.
12. Contact us
Pacific Bridge X Pty Ltd
ABN 83 702 426 015
7 Railway St, Chatswood NSW 2067, Australia
Email: info@pacificbridgex.com
Phone: +61 402 019 687